Privacy Policy

Conditions of use 

Access to the website and the dispatch of the order form implies the full acceptance and without reservations by the user of each and every one of the conditions included in the present general conditions of sale. 
Generally, the user undertakes to comply with the present general conditions. 

The present general contracting conditions apply to all commercial transactions made on our website, domain that holds to the company name Attorney Marisol Padín, in forward "12 Cuncas". 


"12 Cuncas" (Marisol Padín), with registered office in Lg Tabueiros s/n 36636 Sisan - Ribadumia, Pontevedra, and with CIF 35416619, registered in the mercantile registry of Pontevedra, is the owner of the website, making it available to the public in order to provide a consistent service that the customer can purchase products offered by this company through Internet including its direct transport to the residence as for this purpose is indicated. 

Conditions General Sales 

The present general terms and conditions expressly governed trade relations arising between "12 Cuncas" and the users or clients who hire the products offered by this company through the website 

They have been prepared in accordance with the regulations in force in the matter and in particular, pursuant to the following legal texts: law 34/2002 of services of the information society and electronic commerce. Law 7/1998 on general terms and conditions. Royal Decree 1906 / 1999 regulates telephone and electronic contracting with General conditions in development of article 5.3 of the law 7/1998. Law 26/1984 General for the defence of consumers and users. Law 7/1996 of retail trade. Law 59/2003 of 19 December on electronic signature. 

Both navigation and the acquisition of any of the products of "12 Cuncas" implies acceptance as user, without reservations of any kind, of all and each of the subsequent general terms and conditions as well as, where appropriate, the particular conditions or specific. 

"12 Cuncas" may at any time and without notice, to modify the present general terms and conditions as well as the special conditions which may be included, by posting such modifications on the web shop so they can be known and newly accepted by users.

Conditions of purchase 


any day of the week, taking into account that Saturdays and Sundays are not made deliveries at home. 


Purchases will be delivered in the domicile of the buyer in an understood term between 48 and 72 hours, from the moment that the merchandise is in possession of the company of transportation. 

The sale process is as follows: 

1º) once received the order, be interfered with the process to collect and select the products acquired. 

2º) then will be packaged carefully in appropriate (depending on the purchased products) packaging for transport and delivery. 


The unit price of each product or batch of products will be displayed. In those cases when the price of the products shall come determined by weight, you are clearly indicated either the price per kilogram and the price of the packaged product, although in this latter case the final price to be included in the proof of purchase will depend on the actual weight of the same. 

Prices on screen come indicated in Euros and include the corresponding tax on the value added (VAT) and any other tax that would apply. Prices shown on screen will be at all times the current, except misprint. 

Transportation van included in the final price of the product, the sales which are delivered within the territory of Peninsular Spain. Deliveries in the Balearic Islands, Canary Islands, or a foreign country, will have varying prices, depending on the weight of the shipment and the conditions set out for you transportation company.

Conditions of shipping 

Shipment of our products is carried out through special transport that guarantees that the product will be received by you in the best conditions for consumption 


Payment that is made by debit/credit card to 12 flowers guarantees the security and confidentiality in your communications with your customers. All online payment transactions are made via a secure server, based on the SSL standard that guarantees the confidentiality of your data. 


1. Right of withdrawal 

Customer returns will have a maximum of 15 calendar days from receipt of order to arranging their return, according to law. Once these 15 days, 12 flowers will not accept the return. 

To process a return, the user has to contact with 12 flowers on the phone 696 99 48 10, from where will proceed to make the necessary arrangements, under the following condicion:br the product must be returned in its packaging and original condition, including the proof of purchase and the delivery of the product, as well as the reason for the return that it may be due to poor condition of the wine. 

Return to refer to Lg Tabueiros s/n 36636 Sisan - Ribadumia, Pontevedra. Shipping costs will be borne by the customer.

2. LAW of product liability 

If the wine was not in tip-top condition and/or submit a defect, may be returned within a maximum period of 15 calendar days from receipt of the order, proceeding to his replacement. The user shall be entitled to claim, and that delivered you, a same product, in perfect condition. In the event that product was not found to be available, the company will proceed to the refund of the amount which the customer has paid, including shipping costs, according to the form of payment used in the purchase. 

In the case of defective goods, or not married with the order placed by the customer, this shall not make the costs of return of these products. 


3. Reimbursement

provided that the user has been adjusted to the conditions previously mentioned, "12 Cuncas" will proceed to the refund of the price paid for this corresponding to returned products. In case of refund for withdrawal, "12 Cuncas" will not make the costs of return. 

In case of does not conform to the requirements included in the present general conditions, the user has no right to refund of amount any. 

If it were of a partial refund, we refund the user the corresponding amount for the returned products. 

"12 Cuncas" will be the return of the order by the same method of payment used by the user for the acquisition, in a period of 20 days from the collection of the product and after relevant verification of the condition of the product. 


Phone support

Users/clients can contact us through phone 696 99 48 10 hours of 08:30 to 16:30 h from Monday to Friday, to consult any doubt, stock of product, price, etc. 

Obligations of the user 

The user agrees at all times to provide truthful information on the data requested in the form of user registration, and keep them updated at all times. It also undertakes to keep confidentially and with maximum diligence your personal login to our website. 
"12 Cuncas" reserves the right to deny or withdraw access to the web site and services at any time and without prior notice to those users who fail to comply with these terms and conditions. 

The user is aware and voluntarily accepts that the use of the web site is carried out under his responsibility, by which shall take all those measures that were necessary to the effect of minimizing risks, including the adoption of security measures, use of procedures anti-virus and data recovery. 

"12 Cuncas" personal data protection guarantees the protection and confidentiality of data personal, home, payment and any other that we provide our customers in accordance with the organic law 15/1999, of 13 of December of protection of data Personal. 

All data provided by our customers or employees, will be included in an automated file of personal data created and maintained under the responsibility of "12 Cuncas". 

In compliance with the provisions of the organic law 15/1999 of 13 December, "12 Cuncas" customers may, at any time, exercise your rights of access, rectification, cancellation and opposition of their personal data by writing to the social address of our facilities: Lg Tabueiros s/n 36636 Sisan - Ribadumia, Pontevedra. 


All issues that may arise from the access and use of this web site shall be regulated and interpreted in accordance with Spanish legislation.